Thank You for Your Persistence
It has been greater than a 12 months for the reason that COVID-19 pandemic began inflicting chaos and it has been powerful going for everybody. We deeply recognize and cherish all our previous, current, and future clients. We apologize for the delays that Covid-19 is inflicting. Like all of us right here at VWS, our Buyer Service Consultant, Brian Doherty, feels your ache. He requested me to publish some frequent Q&A about how issues are going.
Why Is My Order Taking So Lengthy?
A official query, for positive as a result of it appears this Covid pandemic needs to be winding down by now. In some locations it’s, however globally the Corona Virus outbreak remains to be wreaking havoc. The causes for delays in furnishings deliveries have solely been exacerbated since we first wrote about them in September, 2020. A surge in residence enchancment initiatives, a scarcity of lumber, Covid-related quarantines within the workforce, delivery & logistics bottlenecks and labor shortages are the principle culprits.
I’ve an open order, what ought to I count on?
In case you have an open order with us, please count on an extended lead time than initially offered. Each effort is being made to maintain you within the loop, nonetheless some lead time extensions are sudden and sudden. The explanations for these differ from workshop to workshop however in the end every part is simply taking longer. Basically, lead instances have prolonged by about 4 weeks since January 2021. We are going to notify you when your order ships.
I need to place an order, is there something I ought to know?
The lead instances on our websites are being up to date continuously to be as correct as doable so please proceed to make use of these as a suggestion, with the expectation that it might change going ahead.
In case you have occasions deliberate for later within the 12 months, think about inserting your order sooner fairly than later to keep away from disappointment. That is notably necessary for purchasers looking for Polywood out of doors furnishings. If demand from 2020 is something to go by, now could be the time to get your orders in. Additionally it is necessary to consider delivery time when making an attempt to time an order. In case you have any questions on inserting an order, please contact our Gross sales Workforce.
We Are Advocating for You
In the end Covid delays are about retaining our workforce and our clients as secure as doable throughout this international pandemic. We are able to’t make delays go away however I promise you we’re on high of this. We’re in communication with our workshops and our shippers day-after-day. We attain out to clients every time we’ve updates to share and we’re at all times right here to reply to your cellphone calls and emails. Please know that your security and your order are our highest precedence.