By Mike Petersen on
9/2/2021
Day by day it’s important to inform clients that the furnishings they purchased is late. The telephone calls are awkward and discouraging for each you and your buyer. This brief video consists of some simple and efficient concepts for setting buyer expectations and guaranteeing they do not grow to be annoyed and offended with you or your online business. The truth is – you’ll be able to cause them to changing into fiercely loyal followers. Subjects lined embrace :
Set expectations
Apologize for the wait
Set up common contact
Below-promise and over-deliver
About Mike Petersen
Dr. Mike Petersen is the president and co-founder of The Furnishings Coaching Firm (FTC). Mike’s in depth instructional background in studying and educating is why FTC is ready to create instruction that really modifications habits and improves gross sales success.
About The Furnishings Coaching Firm
Designed to enhance gross sales success, the Furnishings Coaching Firm’s on-line gross sales coaching program has been utilized in greater than 1,000 retail places by over 30,000 salespeople. FTC is the creator of customized gross sales coaching for such notable corporations as Klaussner, Cozzia, Guardsman, and O.W. Lee. Mike Petersen could be reached by calling 866-755-5996 or emailing mikep@furnituretrainingcompany.com.
Furnishings Trade Information and in depth journal articles for the furnishings retail, furnishings producers, and furnishings distributors.
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